Torsten has pointed me to a short entry on
Jeff Nolan's blog:
"Actually, what I've been speculating is that blogs wikis search is a
new knowledge environment for companies to use for collaboration, and
one of the side effects will be to cast aside the formal hierarchical
organization structures for more effect ad-hoc ones that companies
typically operate on anyways."
Organizations try to structure information processes and knowledge management through
hierarchies as well as classic knowledge and document management
systems. But filing and archiving knowledge is obviously something that
people do not like too much. I even have problems to file documents in
a consistent and structured way on my own computer (that's why desktop
search is such a success). Also a lot of information gets
lost or deviated by classic ways of reporting
Open communication systems like an
internal blogging service or as we call them a "corporate blogosphere"
make unstructured information accessable, findable and archived. You
get a lot more information on the surface and through collaboration
features create new "unstructured" working groups. The way information
processes and the emergence of sub communities in the blogosphere work
is the best role model to show how organizations could benefit.